How do I view my email?

1. Click the ‘Outlook’ icon on the home screen.

2. If the search or calendar functions are on display, click the ‘Mail’ icon in the bottom left to show your email.

How do I read an email?

1. Open the ‘Outlook’ app.
2. Click on a message to open it.

How do I create an email?

1. Open the ‘Outlook’ app.
2. Click the ‘New Mail’ icon in the bottom right of the screen.
3. Enter the recipient(s) address(es).
4. Enter a subject for the message.
5. Type a message in the box under the subject line.
6. Click the ‘Send’ icon (paper plane icon in the top right).

How do I attach a photo?

1. Create the email as normal.
2. Click the ‘Attach’ icon.
3. Click ‘Choose from photo library’.
4. Locate and click on your image to select it.
5. Click the ‘Send’ icon (paper plane icon in the top right).

How do I reply to an email?

Be careful when replying to emails on your phone. If the email has been sent to more than one person, the default reply option will be ‘reply to all’. Everyone in the original email chain will receive your reply.

1. Open the email.
2. Click the ‘Reply’ icon (bottom left).
3. Choose to:

• • ‘reply all’ - reply to ALL recipients of the original email.  (This option will only show if the original message had more than one recipient).
  • ‘reply’ to only the original sender.
  • ‘edit recipients’ to choose who to send the message to.

4. Type your reply.
5. Click the ‘send’ icon (paper plane icon in the top right).

How do I forward an email?

1. Open the email.
2. Click the ‘reply/forward’ icon.
3. Click ‘Forward’.
4. Enter the recipient(s) email address(es).
5. Type a message (if required).
6. Click the ‘send’ icon.

How do I view my other folders?

1. With your mail on display, click the icon in the top left. This is likely to be either your initial or the ‘Microsoft Office’ logo.
2. Click on the folder you want to view.

How do I delete an email?

In the mail list:

1. Click on the first message to be deleted.
2. Select other messages by clicking on them.
3. Click the ‘Bin’ icon in the top right.

With the message on view:

1. Click the ‘Bin’ icon.

How do I flag a message?

Flags can be used to remind you to follow up an email at a later date.

1. Open the email to be flagged.
2. Click the menu bar at the top right of the screen or at the side of the ‘To’/'From' fields.
3. Click ‘Flag’.

How do I show more than 7 days email on my phone?

1. Scroll to the last message.
2. Click ‘Load more messages’.

How do I update my password?

When you change your login password, your phone needs updating too.

When you open Outlook you will be prompted to sign into your account.

1. 

   Click ‘Sign in’.
2. Type your password.
3. Click ‘Sign in’.