Welcome to the ICT Support website.

We're constantly updating and adding to the self help information found here.  Much of what's here is based on the questions we get asked on a regular basis.  If there's anything you'd like see us add, just drop an email to the ICT Support team.

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14 May 2024 - Single Sign On issue

When you log into the VDI, you are usually logged into Microsoft Office, Teams, One Drive, Exclaimer (the software that deals with your email signature) automatically - Single Sign On.  At present some users are experiencing issues with this.

• You may be faced with a Window asking you to sign into Exclaimer.  Click 'Sign In'.  Enter your usual username/password (if prompted).
• Check you are logged into One Drive - the "blue cloud" icon in the bottom right hand corner, next to the time.  Click this icon, click sign in.  Sign in with your usual username/password combination.
• On opening Teams and/or any office application - Word, Excel etc.  You may be asked to sign in. Sign in with your usual username/password combination.

if you receive a box telling you there has been an error.  Click 'Continue' it should still have worked!