I have an issue in the VDI, how do I fix it?

The easiest thing to try is to log off your session and log back in. Remember, as long as you log off correctly, you will get a brand new, issue free, PC each time you log in.

1. Log off using the instructions in the ‘Horizon Client Log In/Out’ section of this guide.
2. Wait a couple of minutes for the session to close and be removed from the server.
3. Log back in.

How do I force close software in the VDI?

If a piece of software stops responding in the VDI you can start Task Manager and force the program to close.

1. In the Horizon Client toolbar click the ‘Ctrl+Alt+Del’ button.
2. Click ‘Task Manager’.
3. Click on the name of the program to be closed. You may need to click ‘More details’ and search through all the running processes.

How do I find my printer in the VDI?

The printer in your VDI session is “pulled through” from your PC. If this does not happen it is usually because the printer was not ready when you logged into the VDI.

1. Ensure your printer is switched on.
2. Logout the VDI.
3. Wait a couple of minutes.
4. Log back in.

My account is locked, how do I unlock it?

If you enter your password wrong 5 times your account will lock. This will prevent you logging in for 30 minutes.

Contact the ICT Helpdesk to have your account unlocked or leave it for 30 minutes to unlock.

How do I get sound in my VDI session?

SOLUTION 1:

1. Ensure any speakers/headphones are plugged in BEFORE logging into the VDI.
2. Logout the VDI.
3. Plug in the headphones/speakers.
4. Log back in.

SOLUTION 2:

Check the volume is not either muted or low. Remember this must be done within the VDI and on your PC. Minimise the VDI window to check the PC volume.

If the sound device is muted, the icon in the taskbar will have display a cross.

1. Click the ‘Volume’ icon.
2. Drag the volume bar to the left or right to decrease/increase the volume.