Why are my speakers/mic not working in Teams?

BEFORE LOGGING INTO THE VDI:

1. Ensure your headphones/speakers/microphone are connected to your PC BEFORE you log into the VDI.
2. Click the ‘Volume’ icon.
3. Ensure the volume is not muted.
4. Drag the volume bar to the left/right to adjust the volume.

AFTER LOGGING INTO THE VDI:

1. Ensure the volume in the VDI session is not muted.
2. Drag the volume bar to the left/right to adjust the volume.

TEST YOUR CONNECTION:

Follow the instructions in the ‘Calling - Check your equipment’ section in order to determine what is causing the issue. The test will check your microphone, speakers, camera and network connection.

TROUBLESHOOT:

1. On your PC (not within the VDI), right click on the ‘Volume’ icon.
2. Click ‘Troubleshoot sound problems’ and follow the prompts.
3. Log out and back in the VDI (if you are using ‘Teams’ on the VDI).

PRIVACY SETTINGS:

Check that Teams has permissions to use the camera and microphone.

1. Click the ‘Start’ button.
2. Type ‘Camera’.
3. In Settings, click ‘Camera Privacy Settings’.
4. Ensure ‘Let desktop apps access the camera’ option is switched on.

For microphone issues, type ‘mic’ instead of ‘camera’ in step 2.

Why am I hearing ‘feedback’?

Audio feedback happens when speakers are set at a volume that the microphone is able to pick up and send on to other recipients. The time taken to rebroadcast this is what creates the echo effect.

It is recommended that headphones are used wherever possible, especially for larger meetings. Only one person needs to create feedback for everyone to be effected by it.