Why isn’t the Outlook app working properly?

There are a few things you can try if you find that Outlook no longer functions as it should.

A: Check for App and iOS updates:

If you haven’t updated the outlook app for a while, it may be an out-of-date version no longer supported.

You may also have the updated app but outdated operating system software.

Instructions on how to update the app and the iOS (operating system) can be found in the ‘Updates - Apps’ and ‘Updates - System’ section of this guide.

B: Check your data connection:

Instructions on how to check your data connection/WiFi is active can be found in the ‘WiFi and mobile data’ section of this guide.

C: Reset the Account:

1. With your mail on view, click the icon in the top left of the screen.
2. Click the settings icon (the cog).
3. Click on your email account under ‘Mail Accounts’.
4. Scroll to the bottom of the list and click ‘Reset Account’.
5. Click 'OK' to restart the app.

D: Remove the account and re-add it.

1. With your mail on view, click the icon in the top left of the screen.
2. Click the settings icon (the cog).
3. Click on your email account under ‘Mail Accounts’.
4. Scroll to the bottom of the list and click ‘Delete Account’.
5. Add the account again.  Follow the Instructions in the ‘Outlook App - Setup’ section of this guide if you are unsure how to do this.

E: Use Outlook Web Access

If none of these solutions work contact the ICT Helpdesk. Remember you can use Outlook Web Access on your phone until the Outlook app is fixed. Refer to the ‘Outlook Web Access’ section of this guide for more information.