How do I view my email?

1. Click the ‘Outlook’ app.
2. If the search or calendar functions are on display, click the ‘Mail’ icon in the bottom left to show your email.
3. Click on a message to open and read it.

How do I create an email?

With your email on display:

1. Click the ‘New Mail’ icon in the bottom right of the screen.
2. Enter the recipient(s) address(es).
3. Enter a subject for the message.
4. Type a message in the box under the subject line.
5. Click the ‘Send’ icon.

How do I reply or forward an email?

Be careful when replying to emails on your phone. If the email has been sent to more than one person, the default reply option will be ‘reply to all’ - Everyone in the original email chain will receive your reply.

1. Open the email.
2. Click the ‘Reply’ icon (bottom left).
3. Choose to:
   1. ‘Reply All’ - reply to ALL recipients of the original email.  (This option will only show if the original message had more than one recipient).
   2. ‘Reply’ to only the original sender.
   3. ‘Forward’ send this email to anothe recipient.
4. ‘Edit or View Recipients’ choose who to send the message to.
5. Amend the recipients as necessary, if you are forwarding the email you will need to add the recipients.
6. Type your reply.
7. Click the ‘send’ icon.

How do I attach a photo?

1. Create the email as normal.
2. Click the ‘Attach’ icon.
3. Click ‘Choose from photo library’.
4. Locate and click on your image to select it.
5. You maybe asked if you want to keep the original file size or to reduce the image size. Click the appropriate option. Reducing the file size will reduce the quality of the image.
6. Click the ‘Send’ icon (paper plane icon).

How do I view my other mail folders?

1. With your mail on display, click the icon in the top left. This is likely to be either your initial or the ‘Microsoft Office’ logo.
2. Click on the folder you want to view.

How do I delete an email?

In the mail list:

1. Click and press on the first message to be deleted.
2. Select other messages by clicking on them. Click ‘Select All’ to select all messages in the current folder.
3. Click the ‘Bin’ icon in the bottom right.

With the message on view:

1. Click the ‘Bin’ icon.

How do I flag a message?

Flags can be used to remind you to follow up an email at a later date.

1. Open the email to be flagged.
2. Click the menu bar at the top right of the screen or at the side of the ‘To’/’From’ fields.
3. Click ‘Flag’.

How do I remove a flag?

Follow the instructions above, choosing ‘Unflag’ in step 3.

How do I access older emails?

1. Scroll to the last message.
2. Click ‘Load more messages’.

How do I filter messages?

1. Click the ‘filter’ icon in the top right hand corner.
2. Choose how you want to filter your messages.

How do I remove the filter?

1. Click the ‘unfilter’ icon.
2. The look of this item will have changed and will vary depending on how you’ve filtered your messages.

How do I update my password?

When you change your login password, your phone needs updating too.

When you open Outlook you will be prompted to sign into your account.

1. Click ‘Sign in’.
2. Type your password.
3. Click ‘Sign in’.