Messages may be a quick and simple method of communication, but there is no guarantee of delivery 100% of the time. There is also no guarantee that the recipient has read the message. Consider using a different means of communication when the message is urgent or the outcome is time restricted.

It may look like these messages are being sent as text messages. However, when both sides of the conversation have iPhones and a data connection they are sent as iMessages.

When you open a chat conversation, the text bar at the bottom of the screen (where you type your message) will show either:

• iMessage or
• text message.

Once sent:

• iMessages will appear in blue speech bubble.
• Text messages will appear in green speech bubble.

If you have any unread messages waiting the ‘Messages’ app icon will indicate the number in the top right hand corner of the icon.

Why can’t I see messages when my phone is locked?

All corporate iPhones are set up to hide potentially sensitive information on the lock screen.

1. Unlock your phone and open the ‘Messages’ app to view them.

If you have fingerprint recognition setup, press the fingerprint sensor to see a preview of the message.

How do I send a message?

1. Click the ‘Messages’ app.
2. Click the ‘Start Chat’ button.
3. Type a phone number or begin typing a name to display a list of matches from your contacts.
4. Click and type your message in the ‘Text/Chat Message’ box.
5. Click the ‘Send’ icon.

How do I reply to a message?

1. Click the ‘Messages’ app.
2. Click on the message you want to reply to.
3. Click in the ‘Text message’/’iMessage’ box and type your message.
4. Click the ‘Send’ icon.

How do I find out when a message was sent/received?

The date/time each conversation began will be displayed at the top of the first message of the day, to find out the times for futher messages:

1. Click the ‘Messages’ app.
2. Locate and open the message conversation.
3. Press on the screen and drag your finger to the right. The times each message was sent/received will be displayed.

How do I delete a message?

1. Press on the text to be deleted and hold you finger down for 1-2 seconds.
2. Click ‘More...’.
3. The message selected in step one will have a tick at the left hand side. Select any other message for deletion by clicking the circle next to them.
4. Click the ‘Trash’ icon to delete.
5. Click ‘Delete Message’ to confirm.

How do I delete a conversation?

Method One:

1. Click the ‘Messages’ app.
2. Click ‘Edit’.
3. Click ‘Select Messages’,
4. Click the circle next to the conversation(s) to be deleted.
5. Click ‘Delete’.
6. Click ‘Delete’ to confirm.

Method Two:

1. Swipe from right to left on the message conversation.
2. Click the ‘Trash’ icon.
3. Confirm the deletion by clicking the ‘Delete’ button.