A mobile phone is provided for all staff Team Managers/Leaders and above. This is a WORK mobile phone and should be used for business purposes only.

Primarily the use of texting, making calls, checking work email and taking part in video conferencing using Microsoft Teams. Remember texts are not guaranteed to be delivered/read. If your matter is urgent/time critical think about using a different form of communication.

Can I alter the settings?

NO settings should be altered. This includes, but is not limited to, the pass code and screen lock message. The wallpaper should remain the Key/Lifestyles branded image, the choice of colour is up to you. Choose from one of the twenty provided. The ring tone can be changed, to one of the many installed. No others should be downloaded.

Can I use the camera?

The camera should be used for business purposes only. Remember GDPR applies to images as well as text. Delete the images when they are no longer required.

Can I download apps from the Play Store?

A Google Play Store (Android) account has been created for you and the details entered into your handset. You should not attempt to change this password. No extra Apps should be downloaded without the permission of ICT staff. We have to ensure that all apps on the phone fully comply with GDPR.

Can I remove the passcode lock?

Each time you use your phone you will need to enter your passcode. This should not be removed or changed. Do not store a note of your passcode with the phone.  If you lose your phone and it has no passcode or a note of it is stored with the phone, information on it can be accessed by anyone.  This ICO would have to be notified of this possible data breach.  It is possible to ADD fingerprint or facial recognition to unlock.

Can I change the notifications on the lock screen?

On your lock screen you will be shown email and text notifications but the full message will not be displayed. Unlock your phone to view the message. Again, should you lose your phone and the full notification be displayed, sensitive/personal information may be displayed. Again, this could be considered a data breach and have to be reported to the ICO.

Should I update my phone if prompted?

If you are asked to update Apps or System Settings, do so! If given the option between downloading via ‘3/4G or WiFi’ ensure you choose ‘WiFi’. as this minimises any data charges on your phone account.

Instructions for both processes can be found later in this guide.

Do I need to use the case supplied?

You must keep your mobile phone in a case. When you receive your phone a case will have been provided. You can change this if you wish, but you should not remove the case. You may be charged for damage to the equipment if a case is not used.