It is always good practice to restart your phone, at least every couple of days, and to close down Apps when they are no longer required.

How do I force stop an app?

Forcing an app to stop can help fix app problems as it kills the app process and it stop the app accessing files in its cache, allowing it to be cleared (see next section).

1. Open the ‘Settings’ app.
2. Click ‘Apps and Notifications’.
3. Click the name of the app. You may have to click ‘See all <X> apps’ and scroll through the list to locate it.
4. Click ‘Force Stop’.
5. Click ‘OK’ to accept the warning.

How do I clear an app’s storage and cache?

1. Follow the instructions above to stop the app.
2. Keep the ‘Apps and Notifications’ page open. (Follow steps 1-3 again in the instructions above, if you’ve closed it down).
3. Click ‘Storage and Cache’.
4. Click ‘Clear Cache’.
5. Click ‘Clear Storage’.
6. Click ‘OK’ if you are warned about deleting the app data.

How do I remove an app update?

1. Open the ‘Settings’ app.
2. Click ‘Apps and Notifications’.
3. Click the name of the app. You may have to click ‘See all <X> apps’ and scroll through the list to locate it.
4. Click the menu icon in the top right hand corner (three dots).
5. Click ‘Uninstall apps’.