Due to licence restrictions set by Microsoft, support and relief register workers are unable to log into the VDI.

All other staff can use their work email/password to gain access.

If you type in your password wrong 10 times the server will automatically lock your account. This prevents brute force attacks, where computers try thousands of password combinations until it finds one that works. Your account will automatically unlock after 10 minutes. DO NOT retry your password again during this time or it will lock for a further 10 minutes.

Remember, the server will only lock your account if you type the wrong password. It won’t lock it out if you type it correctly!

All VDI users have access to reset their own password and unlock their account. See the ‘Changing Passwords’ section of the ‘Computer Accounts’ guide for more information.

To maintain server security, passwords should NEVER written down and left on or near the computers or pinned to walls/noticeboards. They should also never be written down next to the username for the account.