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ICT Policy
ICT Policy
1. Introduction
2. Equipment and Services
3. Data Protection
4. Use of Computers
5. Use of Telecoms
6. Use of the Internet, Email and Social Media
7. Monitoring of Use
8. Breaches of Policy
9. Review of Policy
How Do I
How Do I
Accounts & Multi-Factor Authentication
Accounts & Multi-Factor Authentication
How do I change my password?
How do I setup Multi-Factor Authentication?
How do I use Multi-Factor Authentication?
Android Phones
Android Phones
How do I connect to WiFi?
How do I find out what is draining my battery?
How do I enable/disable notifications?
How do I switch off do not disturb?
How do I disable ‘Flip to Silence’?
How do I update apps?
How do I update the Android operating system?
How do I solve issues with messages not sending?
How do I stop an app from crashing?
Chromebooks
Files
Files
How do I locate my files?
How do I keep my files private?
How do I sort my files and folders?
How do I search my files and folders?
How do I create a desktop shortcut?
How do I use Quick Access?
How do I log into One Drive?
How do I send a large file using One Drive?
How do I find a missing file or folder?
How do I restore a deleted file or folder?
How do I recover a file I haven’t saved?
iPhones (iOS 18)
iPhones (iOS 18)
How do I setup my iPhone?
How do I stop my screen rotating?
How do I connect to WiFi?
How do I use my phone as an internet hotspot?
How do I find out what is draining my battery?
How do I block a caller?
How do I enable/disable notifications
How do I switch on WiFi calling?
How do I sync my contacts?
How do I sync my calendar?
How do I ensure my phone rings when I get a call?
How do I fix data and WiFi problems?
How do I reset my phone to factory settings?
iPhone Outlook App
iPhone Outlook App
How do I disable focused inbox & conversations?
How do I create an email signature?
How do I set Automatic Reply?
How do I add a shared mailbox?
How do I view a shared mailbox?
How do I fix Outlook app problems
Landlines
Landlines
How do I report a landline fault?
MS Edge
MS Edge
How do I use a web address?
How do I add a web site as a favourite?
How do I sync my favourites?
MS Excel
MS Excel
How do I restore an earlier version of my file?
MS Outlook
MS Outlook
How do I set favourite folders?
How do I recover deleted emails?
How do I sort my messages?
How do I restore missing email fields?
How do I show the BCC field?
How do I recall a message?
How do I use Autocomplete?
How do I use the Global Address List?
How do I create an email signature?
How do I use my email signature?
How do I save an email?
How do I set my Automatic Reply?
How do I deal with phishing/SPAM emails?
How do I release an email blocked by Sophos?
How do I view another users mailbox?
How do I find out why an email is “undelivered”?
How do I set my default profile?
How do I create a private appointment?
How do I book a room for a meeting?
How do I create an “All Day Event”?
How do I organise a Teams meeting in Outlook?
How do I view someone’s calendar?
How do I share my calendar?
How do I create a distribution group?
MS Teams
MS Teams
How do I check my equipment is working?
How do I fix audio issues in Teams?
How do I change my background?
How do I stop audio ‘feedback’?
How do I share a video clip via Teams?
How do I make calls from my Teams app?
MS Windows 11
MS Windows 11
How do I save programs to the start menu?
How do I resize my window?
How do I stop my laptop sleeping when I close the lid?
MS Word
MS Word
How do I save my file in a different format?
How do I restore an earlier version of a document?
How do I change my document view?
VDI - Using
VDI - Using
How do I get an account for the VDI?
How do I log into the VDI?
How do log out of the VDI?
How do I hide the VDI toolbar?
VDI - Problem Solving
VDI - Problem Solving
How do I force close software in the VDI?
How do I find my printer in the VDI?
How do I play audio in the VDI?
How do I add the VDI server?
How do I unlock my account?
How do I fix a security warning?
How do I stop my VDI screen pixelating?
How do I show my cursor?
Printing & Scanning
Printing & Scanning
How do I set my default printer?
How do I adjust my default print settings?
How do I print from hold?
How do I add an email address to the copiers?
How do I remove an email address from the printer?
How do I scan to an email?
How do I print as a PDF?
Your digital account
Your digital account
App Downloads
First Time Setup - Outlook for Android
First Time Setup - Outlook for iOS
First Time Setup - Outlook Web App
Evolve
Evolve
Rotas
Rotas
Finding a Team
The Rota Screen
Build a Plan
Build Allocated Plan
Build a Shift
How to Allocate Support
Recording Training
Amending Plans
Change Plan Status
Editing Support on the rota
Disturbed Sleepovers
Cancelled Support
Generate a Rota
Emailing Rotas
Confirm a Rota
Online Forms
Online Forms
New Support Arrangement
Change to Support Arrangement Form
Short Breaks
Support Suspension Form
End of Service Form
Request to Add Agency Worker
Salary and Rota Adjustment
Salary and Rota Adjustment
Completing a Salary / Rota Adjustment form
Reports
Reports
Availability Report
Annual Leave Report
Under Contracted Report
Support Delivery Report
Unallocated Slots
Training Report
HR Activities
HR Activities
Recording/Amending Annual Leave
Recording/Amending Annual Leave
Calculating and Managing Annual Leave
Recording/Amending Absence
Recording HR Activities
FAQ
FAQ
Find the teams you manage
Check Annual Leave Record
Check Absence Record
Move Staff From New Starts
Change Line Manager for Staff
Fixing Blank Slots
Forgot your Password
Print Reports
Best Practice for using Evolve
Change Named Manager for Supported People
Process Maps
Process Maps
CLS Process Map
KEY Process Map
Search
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How Do I
VDI - Problem Solving
stop my VDI screen pixelating?
How do I stop my VDI screen pixelating?
How do I stop my VDI screen pixelating?
Click the restore down button in the Horizon Client window.
Click the maximise button in the Horizon Client window.
Click the restore down button in the Horizon Client window.
Click the maximise button in the Horizon Client window.Click the restore down button in the Horizon Client window.Click the maximise button in the Horizon Client window.