SOLUTION 1:

1. Ensure any speakers/headphones are plugged in BEFORE logging into the VDI.
2. Logout the VDI.
3. Plug in the headphones/speakers.
4. Log back in.

SOLUTION 2:

Check the volume is not either muted or low. Remember this must be done within the VDI and on your PC. Minimise the VDI window to check the PC volume.

If the sound device is muted, the volume icon will have a cross next to it.

1. Click the ‘Volume’ icon.
2. Drag the volume bar to the left or right to decrease/increase the volume.