Outlook is an application used by almost everyone in the organisation. Primarily as an email client and calendar.

BEFORE sending an email always check you are sending to the correct address. If you send to the wrong external address and the email contains personal information contact Key’s Data Protection Manager as this is a data breach and must be reported to the ICO under GDPR.

• DO NOT TYPE IN CAPITALS. Typing in upper case is considered shouting.
• Always give your email a subject. This helps the recipient prioritise their mail and makes it easier to locate the message in the future.
• Never open emails you are suspicious of or if you do not recognise the sender. Either delete the message or contact IT for further advice. 
• Avoid asking for read/delivery receipts. These only generate more (pointless) emails. Not all systems send receipts and users can also select not to send the receipt notices.
• DO NOT forward or reply to junk/spam/chain emails. Never reply to messages looking for security information.
• Delete mail you no longer require.  Save important emails that you may need to refer to in the future.