Shared mailboxes are set up to allow access to a generic account by multiple people in an organisation. They cannot be accessed in the normal manner as they do not have a username or password attached.
The ICTHelpdesk@key.org.uk address is a shared mailbox to allowing all members of the ICT support team access. ICT staff with the correct permissions, can read and reply to messages sent to the mailbox.
With Outlook email displayed, click the icon in the top left to show the menu. Usually your initials.
Click the ‘Add Mailbox’ button.
Click ‘Add a shared mailbox’.
Type the email address of the mailbox.- Click ‘Add Shared Mailbox’.
How do I view the shared mailbox?
With your mail on view, click the icon in the top left of the screen.
Click the ‘Office’ icon to view mail in all mailboxes in one list (1)
OR
Click the initial of the account you wish to view (2).