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ICT Policy
ICT Policy
1. Introduction
2. Equipment and Services
3. Data Protection
4. Use of Computers
5. Use of Telecoms
6. Use of the Internet, Email and Social Media
7. Monitoring of Use
8. Breaches of Policy
9. Review of Policy
How do I...
How do I...
Computer Accounts
Computer Accounts
Accessing Your Account
Changing Passwords
Logging on to PCs
VDI/Horizon Client
VDI/Horizon Client
VDI (Virtual Desktop Infrastructure)
VDI Passwords
Horizon Client - Log In/Out
Horizon Client - Toolbar
VDI Quick Fixes - Software/Hardware
VDI Quick Fixes - General
Multi-Factor Authentication
Multi-Factor Authentication
First Time Setup
Adding an Authentication Method
Default Authentication Method
Deleting Authentication Methods
Using Multi Factor Authentication
Files
Files
File Storage
File Security
Lost/Deleted Files
Introduction to Chromebooks
Introduction to PCs
Introduction to PCs
Mouse and Trackpad
The Keyboard
Switching On/Off
Menubar, Toolbars and Ribbons
Tooltips and Shortcut Keys
Quick Access Toolbar
Options
TeamViewer
Snipping Tool
Quick Fixes
Teams
Teams
Starting/Closing Teams
Data Usage
Updating Teams and enabling new features
Check Your Equipment
Teams
Status
Activity Feed
Chat
Chat - Files
Chat - Saving Messages
Calls - Calls Tab
Calls - Making Calls
Calls - Transferring
Calls - Hold
Calls - Configuring Voicemail
Calls - Voicemail
Calls - Speed Dials
Meetings - Creating
Meetings - Meet Now
Meetings - Joining
Meetings - Background
Meetings - Whiteboard
Meetings - Sharing Content
Meetings - Preventing Sharing
Meetings - Hands Up
Meetings - Recording
Meetings - Ending
Meetings - Cancelling
Searching
Problem Solving - Microphone/Camera
Problem Solving - Outlook
Problem Solving - Screen Sharing
Word 365
Word 365
Starting/Closing Word
Opening Files
Pinning Files and Folders
Saving Documents
Documents - Previous Versions
Creating Documents
Printing
Selecting Text
Working With Text
Highlighting Text
Format Painter
Delete, Cut, Copy and Paste
Undo
Document Magnification
Viewing Your Document
Page Breaks
Navigating Your Document
Page Setup
Spelling
Headers and Footers
Page Numbering
Indents
Bullets and Numbering
Styles
Table of Contents
Tables - Creating
Tables - Navigating Cells
Tables - Working with Columns
Tables - Working with Rows
Tables - Working with the Full Table
Tables - Working with Cells
Tables - Working With Text
Tables - Header Rows
Tables - Sorting Data
Tables - Borders
Tables - Shading
Tables - Autoformat
Tables - Gridlines
Images - Inserting
Images - Text Wrapping
Images - Delete and Move
Images - Resizing
Images - Rotating
Images - Working with Borders
Images - Cropping
Images - Compressing
Images - Text Effects and Typography
Images - Drawing Basic Shapes
Images - SmartArt
Excel 365
Excel 365
Starting/Closing
Opening Files
Pinning Files and Folders
Saving Files
Workbooks - Previous Versions
Creating Workbooks
Basic Excel Elements
Workbook and Worksheets
Entering Data
Data/Clearing Data
Cut, Copy and Paste
Cell Formatting
Number Formatting
Fitting Cell Contents
Working with Rows and Columns
Hide/Unhide Rows and Columns
Autofit
Notes
Borders and Colours
Page Breaks
Page Setup
Print Options
Printing
Sorting Data
Filtering Data
Freezing Rows and Columns
Cell References
Fill Cells
Formula
Nested Calculations
Functions
Conditional Formatting
Graphs and Charts
Outlook 365 - Mail
Outlook 365 - Mail
Outlook 365: Starting/Closing
Outlook 365: Navigation Bar
Outlook 365: Mail - Good Email Practice
Outlook 365: Mail - Mail Folders
Outlook 365: Mail - Mail Folders - Search Folders
Outlook 365: Mail - Working with Folders
Outlook 365: Mail - Working With Mail
Outlook 365: Mail - Recovering Deleted Content
Outlook 365: Mail - Sorting Messages
Outlook 365: Mail - Field Chooser
Outlook 365: Mail - Grouping
Outlook 365: Mail - Creating/Sending Messages
Outlook 365: Mail - Spell Checker
Outlook 365: Mail - Recalling Messages
Outlook 365: Mail - Autocomplete
Outlook 365: Mail - Global Address List
Outlook 365: Mail - Email Signatures - Exclaimer
Outlook 365: Mail - Replying/Forwarding Messages
Outlook 365: Mail - Working With Drafts
Outlook 365: Mail - Printing
Outlook 365: Mail - Saving
Outlook 365: Mail - Attachments
Outlook 365: Mail - Automatic Replies
Outlook 365: Mail - Searching
Outlook 365: Mail - Message Flags
Outlook 365: Mail - Phishing, Junk/Spam Mail
Sophos - Quarantine Central
Outlook 365: Mail - Opening Another User's Mailbox
Outlook 365: Problem Solving
Outlook 365 - People/Contacts
Outlook 365 - People/Contacts
Outlook 365: People - Viewing
Outlook 365: People - Creating
Outlook 365: People - Searching
Outlook 365: People - Amending
Outlook 365: People - Using
Outlook 365: People - Distribution Lists
Outlook 365 - Calendar
Outlook 365 - Calendar
Viewing
Creating Appointments
Amending Appointments
Reminders
Recurring Appointments
Meeting Requests
Booking Rooms
MS Teams Meetings
All Day Events
Calendar Sharing
Outlook 365 - Calendar Problem Solving
Outlook 365 - Tasks and Notes
Outlook 365 - Tasks and Notes
Outlook 365: Tasks - Viewing
Outlook 365: Tasks - Creating
Outlook 365: Tasks - Working With Tasks
Outlook 365: Notes - Notes
Outlook 365: Notes - Categories
Outlook Web App (OWA)
Outlook Web App (OWA)
Introduction
Logging In/Off
Changing Passwords
Automatic Replies
Working with Other Mailboxes
Windows 10
Windows 10
Screen Components
Start Menu
Searching the Start Menu
Taskbar
Working with Windows
Windows - Basic Elements
Windows - Resizing and Moving
Windows 10 - File Explorer
Windows 10 - File Explorer
Files and Storage: File Explorer
Navigating
Address Bar
Views
Column Headers
Sorting Files and Folders
Searching for Files or Folders
Selecting Files and Folders
Files and Storage: Creating Folders
Renaming Files and Folders
Moving/Copying Files and Folders
Deleting Files and Folders
Files and Storage: Desktop Shortcuts
Quick Access
Windows 11
Windows 11
Screen Components
Start Menu
Searching the Start Menu
Taskbar
Working with Windows
Windows - Basic Elements
Windows - Resizing and Moving
Windows 11 - File Explorer
Windows 11 - File Explorer
File Explorer
Command Bar
Navigating
Address Bar
Views
Column Headers
Sorting Files and Folders
Searching for Files or Folders
Selecting Files and Folders
Creating Folders
Renaming Files and Folders
Moving/Copying Files and Folders
Deleting Files and Folders
Desktop Shortcuts
Quick Access
Printing and Scanning
Printing and Scanning
Default Printer
Print Settings - Windows 10
Print Settings - Windows 11
Printing From Hold
Address Book - Adding Entries
Address Book - Removing Entries
Scan to email
Microsoft Edge
Microsoft Edge
Introduction
Opening/Closing Edge
Navigation
Favourites
Tabbed Browsing
Saving Web Pages
Printing
Searching the Web
Android Phones
Android Phones
Phone Usage
Getting Started
WiFi and Mobile Data
WiFi and Mobile Data - Fixes
Battery Usage
Storage
Notifications
Do Not Disturb
Updates - Apps
Updates - System
Phone App - Calling
Phone App - Call Blocking
Phone App - WiFi Calling
Contacts App
Messages App
Messages App - Fixes
Phone - Fixes
iPhones - iOS
iPhones - iOS
Phone Usage
iPhone Setup
iPhone Setup - Contacts
Getting Started
Fingerprint Recognition
WiFi and Mobile Data
WiFi and Mobile Data Fixes
Personal Hotspot
Battery Usage
Storage
Notifications
Do Not Disturb (DND)
Phone App
Phone App - Voicemail
Phone App - Call Blocking
Phone App - WiFi Calling
Contacts
Messages App
Outlook App - Setup
Outlook App - Configuration
Outlook App - Sync Contacts/Calendar
Outlook App - Swipe Options
Outlook App - Email
Outlook App - Email Signatures
Outlook App - Automatic Replies
Outlook App - Calendar
Outlook App - Searching
Outlook App - Shared Mailboxes
Outlook App - Fixes
Outlook Web Access
Teams App - Getting Started
Teams App - Meetings
Teams App - Chat
Teams App - Teams
Reset to Factory Settings
Your digital account
Your digital account
App Downloads
First Time Setup - Outlook for Android
First Time Setup - Outlook for iOS
First Time Setup - Outlook Web App
Evolve
Evolve
Rotas
Rotas
Finding a Team
The Rota Screen
Build a Plan
Build Allocated Plan
Build a Shift
How to Allocate Support
Recording Training
Amending Plans
Change Plan Status
Editing Support on the rota
Disturbed Sleepovers
Cancelled Support
Generate a Rota
Emailing Rotas
Confirm a Rota
Online Forms
Online Forms
New Support Arrangement
Change to Support Arrangement Form
Short Breaks
Support Suspension Form
End of Service Form
Request to Add Agency Worker
Salary and Rota Adjustment
Salary and Rota Adjustment
Completing a Salary / Rota Adjustment form
Reports
Reports
Availability Report
Annual Leave Report
Under Contracted Report
Support Delivery Report
Unallocated Slots
Training Report
HR Activities
HR Activities
Recording/Amending Annual Leave
Recording/Amending Absence
Recording HR Activities
FAQ
FAQ
Find the teams you manage
Check Annual Leave Record
Check Absence Record
Move Staff From New Starts
Change Line Manager for Staff
Fixing Blank Slots
Forgot your Password
Print Reports
Best Practice for using Evolve
Change Named Manager for Supported People
Process Maps
Process Maps
CLS Process Map
KEY Process Map
FAQs
FAQs
LAPTOP - How do I stop the laptop sleeping when I close the lid?
ACCOUNTS - What is my username?
ACCOUNTS - How do I unlock my account?
ACCOUNTS - How do I change my password?
VDI - Why is Access Denied
VDI - Why are no printers available?
VDI - Why has my cursor disappeared?
VDI - How do I fix a security error?
VDI - How do I add the server in the VDI?
VDI - I'm connected to WiFi, but can't connect to VDI. Why?
VDI - Why have my shortcuts disappeared and why do I need to log in?
OUTLOOK - Why are messages on my phone but not in Outlook?
OUTLOOK - Why is my email "undeliverable"?
LANDLINES - How do I report a landline fault?
IPHONE - How do I fix mobile data connection issues? Manual Roam
Search
Home
Evolve
Online Forms
Online Forms
New Support Arrangement
Change to Support Arrangement Form
Short Breaks
Support Suspension Form
End of Service Form
Request to Add Agency Worker
Salary and Rota Adjustment
Online Forms
Support Related
Staff Related
New Support Arrangement
Salary and Rota Adjustment
Change to Support Arrangement Form
Request to Add Agency Worker
Short Breaks
Support Suspension Form
End of Service Form
